Last updated: AUGUST 2026
These General Terms and Conditions of Sale (hereinafter the "Terms") govern the contractual relationship between the digital agency Yugen, a simple company established at Geraardsbergsesteenweg (SPK) 47, 1541 Pajottegem (Belgian company number: 1037.360.461), hereinafter the "Provider", and any client, whether a business (B2B) or a private individual (B2C), hereinafter the "Client", making use of its services (web development, CRM integration, AI automation).
Any order implies the Client's unreserved acceptance of these Terms.
The contract is definitively formed upon signature of the quote by the Client and payment of a deposit of 30% of the total order amount.
This deposit must be paid within a maximum of 15 days following the signature of the quote. The Provider will not begin any work before actual receipt of this deposit.
Prices are shown in euros, exclusive of tax (excl. VAT), plus VAT at the rate in force on the date of invoicing (unless explicitly stated that a small-business VAT exemption applies).
Invoicing is carried out as follows:
A 30% deposit is required upon ordering. The contract takes effect and work begins only upon receipt of this deposit.
The remaining 70% is invoiced upon delivery of the project.
Unless otherwise stated on the invoice, all Yugen invoices are payable within 15 calendar days of their issue date.
The Provider makes final delivery of the project (handover of full access, transfer of source code, and transfer of ownership) conditional on full payment of the outstanding invoice balance. As long as the full amount has not been paid, the site or solution developed remains under the exclusive control of Yugen.
The Provider applies no financial penalty or late-payment interest.
However, in the event of a prolonged payment delay exceeding 30 days after the invoice due date, Yugen reserves the right to immediately suspend ongoing services, which includes taking the website offline, suspending hosting, or cutting off automation services. The site or services will only be restored upon receipt of full payment.
Services are strictly limited to the elements detailed in the approved quote, drawn up on the basis of the needs expressed by the Client.
Any request for an addition, substantial modification, or feature not provided for in the specifications or the initial quote, arising during development, will be subject to a supplementary quote and separate invoicing.
Validation and Acceptance (Delivery): Upon presentation of the finalised project, the Client has 7 business days to raise any objections or requests for minor corrections (bugs). After this period, or if the Client uses the product in production, the project is deemed tacitly approved and definitively delivered; the 70% balance then becomes immediately payable. Independently of this approval, the Provider will fix, free of charge, any bug or minor issue reported by the Client within 30 days of launch. Any request not covered by this 30-day period, or related to compatibility with outdated browsers or devices, will be subject to a new quote.
The Client undertakes to provide, within the agreed timeframes, all the elements necessary for the completion of the project (text, images, technical access).
If, due to the Client, the project is blocked for more than 30 consecutive days (failure to provide elements, lack of approval), the Provider reserves the right to suspend the project and issue an interim invoice corresponding to the work already carried out.
The transfer of intellectual property rights over the deliverables (website, bespoke code, design) to the Client is conditional on full and final payment of all invoices related to the project. Before this payment is complete, all creations remain the exclusive property of Yugen.
The Provider transfers the exploitation rights over the final product. However, the Provider retains full ownership of its know-how, its methods, as well as generic portions of code and reusable components created for the project. Elements derived from open source (libraries, frameworks) remain subject to their respective licences.
Unless explicitly stated otherwise in the quote, the fees for creating a website or digital tools do not include hosting costs, domain name purchase, or post-delivery technical maintenance. These services may be offered by Yugen in the form of a separate maintenance contract, invoiced independently.
As part of the integration of CRM solutions, hosting (e.g., Vercel, Supabase) or artificial intelligence features, the Provider uses third-party APIs and services.
Yugen cannot under any circumstances be held liable for malfunctions, outages, changes to terms of use, or pricing changes imposed by these third-party providers after delivery of the project.
In the event of cancellation or termination of the contract at the Client's initiative before final delivery, for a reason other than proven serious misconduct on the part of the Provider, the 30% deposit remains the property of Yugen. Furthermore, the Provider shall be entitled to invoice the full amount of work already performed at the time of cancellation, pro rata to the project's progress, if this amount exceeds the value of the deposit.
The Provider and the Client undertake to keep confidential any information and documents concerning the other party, of whatever nature, to which they may have had access during the performance of the contract (notably data processed via CRM systems or internal processes).
The Provider undertakes to perform its obligations with due care (best-efforts obligation). Its liability can only be engaged in the event of proven gross or intentional misconduct. Under no circumstances can the Provider be held liable for indirect damages (loss of revenue, loss of data).
Furthermore, neither party can be held liable for a delay or failure to meet its obligations due to a case of force majeure (as recognised by Belgian case law).
For business clients (B2B), no right of withdrawal applies. The two cases below concern consumer clients (B2C) only.
For the supply of standard digital content not provided on a tangible medium, the Client expressly waives their 14-day right of withdrawal as soon as performance has begun with their prior express consent (Art. VI.53 of the Belgian Code of Economic Law).
For the bespoke development work, which constitutes a service, the Client retains their 14-day right of withdrawal until that service has been fully performed. If they expressly request that performance begin during this period and later exercise their right of withdrawal, they must pay an amount proportionate to the service already provided up to the point they notified their withdrawal. This right is permanently extinguished once the service has been fully performed (Art. VI.53 of the Belgian Code of Economic Law).
These Terms are governed by Belgian law.
For business clients (B2B), in the event of a dispute, the courts and tribunals of the judicial district of Brussels shall have sole jurisdiction.
For consumer clients (B2C), in accordance with Book XVI of the Belgian Code of Economic Law, any dispute may first be submitted, free of charge and without obligation, to the Consumer Mediation Service, which will forward the request to the competent qualified mediation entity or handle it directly:
Address: Boulevard Roi Albert II 8, 1000 Brussels
Website: www.mediationconsommateur.be
Failing an amicable resolution or mediation, the courts and tribunals of the judicial district of Brussels shall have sole jurisdiction.
A question about this document? Write to us at info.yugenagency@gmail.com.